CASE STUDIES

Real Challenges.
Measurable Results.

See how businesses across the GCC and beyond use OBAH Global to support customers, grow sales and launch faster.

Our impact

Numbers Our Clients Care About

40%

Average cost reduction

3x

Faster lead-to-close

80%

Tier-1 queries automated

6 wks

Typical store launch

Featured work

Client Success Stories

A look at some of the challenges we have solved across customer experience, sales, marketing, AI and software.

Customer support services
E-Commerce & Retail

24/7 Arabic & English Support for a GCC Fashion Retailer

We built a bilingual support team across chat, email and WhatsApp to handle peak-season demand without new in-house hires.

40%
Lower support cost
2 min
Avg. first response
Sales automation services
Real Estate

Sales Automation for a Riyadh Property Developer

CRM setup, lead scoring and a dedicated follow-up team turned scattered enquiries into a predictable sales pipeline.

3x
Faster lead-to-close
65%
More qualified leads
Digital marketing services
Travel & Hospitality

Performance Marketing for a Regional Travel Brand

A culturally aligned content strategy and paid campaigns in Arabic and English for high-season bookings.

2.4x
Return on ad spend
58%
More direct bookings
AI automation services
Telecommunications

AI Agents for Tier-1 Telecom Support

Conversational AI and smart routing now resolve routine queries instantly, so agents focus on complex cases.

80%
Tier-1 queries automated
35%
Shorter wait times
Web and software development
Healthcare

Patient Portal & Booking System for a Clinic Group

A secure web portal with online booking, reminders and records access, integrated with existing clinic systems.

50%
Fewer no-shows
12 wks
Design to launch
E-commerce solutions
E-Commerce & Retail

Store Launch & Migration for a Beauty Brand

Full store setup, catalog of 1,200+ products and a smooth platform migration with zero lost orders.

6 wks
To go live
0
Orders lost in migration
OBAH Global call center agents
Logistics

Multilingual Call Center for a Delivery Company

Inbound and outbound teams handle delivery updates, complaints and rescheduling in Arabic, English and Urdu.

92%
Customer satisfaction
24/7
Coverage
OBAH Global BPO team at work
Fintech

Back-Office & Customer Care for a Payments App

A trained bilingual team with QA and clear reporting now supports onboarding, KYC queries and disputes.

45%
Faster ticket resolution
98%
QA score
Team working together in a modern office
Education

Admissions Support for an Online Academy

A dedicated team answers student enquiries, books counselling calls and follows up on every application.

2x
More enrolments
1 hr
Avg. reply time
Ready to scale?

Ready to Elevate Your
Customer Experience?

Tell us about your challenge. We’ll show you how OBAH Global can help, with a clear proposal and no obligation.